Shipping policy

Delivery Policy

Last updated: 10 October 2026

Utopia Hair aims to deliver professional haircare products and styling essentials safely and efficiently to our customers.

1. Delivery Areas

Delivery availability will be confirmed at checkout. If delivery to your address is unavailable, please contact us to enquire about possible alternatives.

2. Delivery Fees

Delivery charges, where applicable, will be displayed at checkout before you complete your purchase.

Any promotional free-delivery offer will be subject to the terms stated in that offer.

3. Processing and Dispatch

Orders are processed after successful payment confirmation.

Processing and dispatch times may vary depending on product availability, order volumes, weekends, public holidays and other operational circumstances.

If an unexpected delay affects your order, we will endeavour to communicate this to you.

4. Estimated Delivery Times

Estimated delivery times will be communicated at checkout or through order confirmation or subsequent correspondence.

Delivery times are estimates and may be affected by courier operations, weather, public holidays, remote delivery locations or circumstances beyond our reasonable control.

We will address significant delays in accordance with applicable law.

5. Tracking Your Order

Where tracking is available, tracking information will be provided once the parcel has been dispatched or when it becomes available from the courier.

Please use the tracking details to follow your shipment.

6. Correct Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and any necessary delivery instructions.

Incorrect or incomplete information may result in delays or additional delivery arrangements.

7. Receiving Your Parcel

Please ensure that someone is available to receive the delivery where required.

If a delivery attempt is unsuccessful, the courier may arrange another attempt, collection or an alternative delivery procedure under its terms.

8. Damaged Parcels or Missing Items

If your parcel arrives visibly damaged, or an item is missing from your order, please contact Utopia Hair promptly with your order number and supporting photographs where available.

We will investigate and work towards an appropriate resolution.

9. Lost or Delayed Deliveries

If your parcel appears to be lost or is substantially delayed, please contact us. We will investigate with the delivery provider and assist with the next steps.

Your rights under applicable consumer law remain unaffected.

10. Contact Us

For delivery enquiries, tracking assistance or delivery-related complaints, please contact Utopia Hair using the contact details published on our website.

Thank you for choosing Utopia Hair. We appreciate your support.